Shipping Policy

Thank you for choosing EKK Candle Art! We strive to provide you with a seamless shopping experience and ensure that your orders are delivered to you in a timely manner. Please review our shipping policy below:

  1. Processing Time:

    • All orders will be processed and prepared for shipment within 1-2 business days.
    • Custom or personalized orders may require additional processing time, and we will communicate the estimated timeline with you.

  2. Shipping Methods and Delivery Time:

    • We offer standard shipping for all orders, with estimated delivery times of 5-7 business days within the United States.
    • International shipping options are also available, with delivery times varying depending on the destination.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight and dimensions of the package, as well as the shipping destination.
    • The exact shipping cost will be displayed during the checkout process.

  4. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email.
    • You can use the tracking number to monitor the progress of your shipment on our website or the respective shipping carrier's website.

  5. Shipping Address:

    • Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
    • EKK Candle Art is not responsible for any delays or lost packages due to incorrect or incomplete addresses provided by the customer.

  6. Delayed Shipments:

    • While we make every effort to ensure prompt delivery, please note that we are not responsible for any delays caused by shipping carriers or unforeseen circumstances.
    • Delays can occur due to weather conditions, customs clearance, or other logistical issues beyond our control.
    • In the event of a delay, we will work closely with the shipping carrier to resolve the issue and minimize any inconvenience caused.

  7. International Shipping:

    • For international shipments, please be aware that additional customs duties, taxes, or fees may be imposed by the destination country.
    • The customer is responsible for any customs charges or fees incurred during the importation of the order.

If you have any further questions or concerns regarding shipping, please feel free to reach out to us at ekkcandleart@gmail.com.

Please note that the shipping policy is subject to change without prior notice.